Refund Policy

TownFavorite.com produces physical printed postcards that are mailed to residential households on a fixed production and mailing schedule. Because print production begins well before the mail date and involves non-recoverable costs for design, printing, and postage, our refund policy reflects the stage at which a cancellation request is received.

This policy applies to all single-slot purchases and subscription package purchases. If you have questions about a specific order, contact us at hello@townfavorite.com before the deadlines described below.

Full refund - more than 14 days before the print deadline. If you cancel your single-slot reservation more than 14 calendar days before the campaign's print deadline, you are entitled to a full refund of the amount paid, including any applicable fees. Refunds are processed back to the original payment method within 5–10 business days.

50% refund - 7 to 14 days before the print deadline. If you cancel between 7 and 14 calendar days before the print deadline, you will receive a 50% refund. At this stage, design and pre-press work has begun and slot inventory has been held for your campaign.

No refund - fewer than 7 days before the print deadline. Cancellations received fewer than 7 calendar days before the print deadline are not eligible for a refund. The postcard has entered final production and the slot cannot be resold in time for the scheduled drop.

The print deadline for each campaign is listed on the campaign detail page and will be communicated to you by email at the time of purchase.

Subscription packages are prepaid in full and represent a commitment to a series of consecutive campaign drops. The following terms apply:

Full refund - before the first drop is scheduled. If you cancel your subscription before the first drop has been formally scheduled (i.e., before a print deadline has been assigned to your slot), you are entitled to a full refund.

Partial refund - after the first drop is scheduled but before production begins. If you cancel after the first drop has been scheduled but before the print deadline for that drop, you will receive a refund for all unused drops at the per-drop rate. The current drop is non-refundable once scheduled.

No refund for completed drops. Drops that have already been printed and mailed are non-refundable regardless of the reason for cancellation.

Example: You purchase a 6-Drop package. After 2 drops have been completed and the 3rd drop has been scheduled (print deadline assigned), you request cancellation. You would receive a refund for drops 4, 5, and 6 at the per-drop rate. Drops 1, 2, and 3 are non-refundable.

Metro Bundle packages that cover multiple cities are subject to the same refund schedule as subscription packages. Each city slot within the bundle is treated as an individual drop for refund calculation purposes. Contact us at hello@townfavorite.com to discuss your specific bundle arrangement before requesting a cancellation.

The following situations are not eligible for a refund under any circumstances:

Ad creative rejection. If your ad creative is rejected for policy violations and you are unable or unwilling to provide a compliant replacement before the print deadline, your slot is forfeited without refund.

Failure to submit artwork. If you fail to submit final artwork by the deadline and we use your previous creative or hold your slot, no refund is issued.

Dissatisfaction with results. Direct mail response rates and ROI depend on many factors outside our control, including your offer, creative, and market conditions. We do not offer refunds based on campaign performance.

USPS delivery variance. Minor variations in delivery timing or household coverage due to USPS operations are not grounds for a refund.

We understand that unexpected situations arise. If you experience a genuine emergency - such as a business closure, natural disaster, or serious illness - that prevents you from participating in a scheduled campaign, contact us at hello@townfavorite.com as soon as possible. We will review exception requests on a case-by-case basis and may offer a credit toward a future campaign at our discretion.

Exception requests must be submitted before the print deadline for the affected drop. Requests submitted after production has begun will not be considered.

If TownFavorite makes an error that materially affects your campaign - such as printing the wrong creative, mailing to the wrong zone, or missing your drop entirely - we will issue a full credit for the affected drop or, at your option, a full refund for that drop. Please notify us within 14 days of the scheduled mail date if you believe an error has occurred. We may request documentation such as photos of received postcards or USPS tracking confirmation to investigate the claim.

To request a refund or cancellation, email us at hello@townfavorite.com with the subject line "Refund Request." Include your order number, the campaign city and drop date, and the reason for your request.

We will acknowledge your request within 2 business days and process eligible refunds within 5–10 business days of approval. Refunds are returned to the original payment method. Processing times may vary depending on your card issuer.

We may update this Refund Policy from time to time. The policy in effect at the time of your purchase governs your order. We will post any changes on this page with an updated "Last updated" date.